Shipping & Returns
Here you’ll find all you need to know about our delivery, returns, refunds and exchange policies. If you can’t find what you’re looking for here, please drop us a line at firstname.lastname@example.org or call us on 01738 646780.
For UK orders over £99, shipping is free and we use DPD Next Day Service (excluding Northern Ireland and the Highlands & Islands).
For UK orders under £99, the 'Standard' (£5) option is shipped via Royal Mail Tracked 24. The 'Express' (£8) option is shipped via DPD Next Day Service.
Orders placed before 2PM Monday – Thursday will be dispatched same day where possible.
Orders placed before 2PM on Friday will be dispatched for delivery on Saturday to most UK postcodes, however, please note delivery may not arrive until the Monday if service is 1-2 days.
Please note, during SALE periods, deliveries may take 1-2 days longer than specified above. All transit times given are to be used as a guide. All customers will receive tracking information via email or text.
*Christmas Extended Returns Policy*
Items purchased between the 1st November and 24th December 2022 can be returned, following the normal procedure, until 15th January 2023.
If you are unhappy for any reason with your purchase, we will be happy to accept the return as long as your item(s) unused, in its original condition and with the tags still attached, within 28 days of delivery for a refund. If you require a new size/colour, please place a new order. Please fill in the returns form and enclose it in your parcel. Please complete this form in its entirety to ensure we can process this as quickly as possible. Once we have received your return, we ask for 7 working days to process your refund. Please note we do not offer free returns. Any postage charges incurred when returning items will be at your own cost.
OLIAMI Inveralmond Business Centre
128 High Street
All returns queries:
Call: 01764 660888