Covid Integrity Statement
Welcoming you back
We have been preparing diligently to provide you with the same standards of luxury, service and staff friendliness that OLIAMI is known for. Our enhanced safety measures have been put in place to give you peace of mind during your visit to our stores.
What we are doing differently
You will see enhanced cleaning of all the public areas and touch points and we will be staggering personal shopping appointments as well as putting as much information about your visit online, so you have details in advance.
Looking after our team
Our team have all been trained in Covid-19 safety measures and will be responsible for enhanced cleaning in all areas of the stores. Face coverings will be worn by staff and will be using disposable wipes/clothes and virus killing disinfectants for all hard surfaces. In addition, they will maintain social distancing while working with colleagues. We will monitor and support our staff at the start and end of their duty periods, to ensure they are healthy and adhering to all safety protocols.
Looking after our customers
At the forefront of our mind, is to ensure the customer experience is still one defined by the quality of the stores and the various services available and not for the enhanced safety measures, to become the point of focus. Shop floor areas will be cleaned and disinfected to the highest possible standard, as will all other public areas in the stores. Additional hand sanitisers and wipes will be available in changing areas and face coverings will be available to all customers.
What we ask of you
We would like customers to follow some simple procedures:
- Be considerate to fellow customers as each person’s idea of risk is different.
- Use hand sanitisers and wash hands regularly
- Check your emails if you are booked for personal shopping as we will send you any updates using this means.
Even though things may have changed a bit since you were last with us, we will be here ready to welcome you back whenever the time is right for you.